Order Cancellation and Damages:
Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.
Cancellation Policy:
Failure to make full payment within ten (10) working days may result in order cancellation. For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. Orders that have already undergone the layout process cannot be cancelled after ten (10) working days, and a layout fee of one hundred rand (R100 excluding VAT) per layout will be charged. No cancellations will be accepted after final artwork approval and commencement of branding work.
Faulty Goods and Returns:
If a product supplied by HOA is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.
Repair Returns:
Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.
Returns Approval:
Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.
WARRANTIES
Guaranteed Goods
Warranty coverage is available for new goods through Amrod-specific warranties or original manufacturer's warranties, however, it is important to note that certain goods exempt from product warranties may have latent defects, for which Amrod is not responsible.
Fitness for Purpose:
Amrod does not warrant that the goods are suitable for any specific purpose.
Liability and Repairs:
Our liability is limited to repairing or replacing faulty goods or issuing a credit of equivalent value. In case of returned goods with no fault found, all associated costs will be passed on to the customer.
